Common

Your career isn’t Amazon Prime; it doesn’t show up in two days. Significant career change is an ongoing process. The time to see results will vary based on your individual goals and where you are in your career. Resumes or interview preparation may take 1-2 sessions, but working through challenges like self-doubt or lack of confidence can take longer. Most of our members see the full benefit of coaching after 8-10 coaching sessions.

Today, coaching is defined as a tool that is used to transport people from where they are to where they want to be—so you can achieve your goals faster with guidance, accountability, and support. Coaching can help you find the clarity you need to answer tough questions like, “What do I want to achieve with my career?”, “What skills do I need to develop?” and “What is my motivation?” Prosper coaches are trained to empower you to make informed decisions about your career plan and trajectory, as well as help you develop the professional skills you need for success such as confidence, communication, and leadership skills.

Prosper gives you instant access to experienced, on-demand coaches, interactive audio, and video exercises—all easily accessible through our mobile app. Get career guidance, develop soft-skills through coaching, content, and community. Build a career that makes you excited for Mondays!

At Prosper, we believe that everyone should have access to the tools they need to be better at work, reduce anxiety and stress, overcome roadblocks and feel more empowered to go after the career they deserve. Whether it’s minutes before an important interview, or you're about to pitch to a table of investors; Prosper coaches are here to help you through high-pressure situations and come out the other side stronger.

While your coach can help you successfully prepare for interviews and serve as your partner through the job search, they don’t promise you'll be hired after an interview, and they don’t guarantee you’ll land the job. While working with a coach gives you a competitive edge and help you level up your skills, it is up to you to do the work and commit to the process.

Once you're matched with your coach, the next step is to meet with them for a 30-minute coaching session, via video call. All you’ll need is your mobile device and an internet connection. You can expect a focused, guided conversation around your career goals and leave every session with a personalized action plan to help you get ahead. In between sessions, your coach will challenge you to build the key professional skills, habits, and the mindset you need to see tangible results.

Like a coach, a mentor plays an important part of your support system. A mentor brings their past experience and expertise to the conversation, sharing personal opinions and advising you. It’s typically informal and happens over coffee. Unlike a mentor, a coach is a formal relationship that is unbiased and objective. They do not need to have industry expertise to guide you. They will ask you powerful questions to help you develop the insights, focus, and mindset you need to achieve your goal.

Yes. A coaching relationship is personal for everyone. Once you’ve met your match, you’ll be able to work with the same coach in future sessions. If you don’t feel there’s a fit with your coach, please email team@helloprosper.com or chat with us on our website, or in your Prosper app (head over to your profile and select ‘Chat with us’).

We offer a complimentary 15-min intro session, geared to help you find the right fit. Reflect after your first meeting, how do you feel? A good sign is if you feel excited and inspired, but you also may be feeling a bit scared of the unknown. That’s completely normal; it just means you’re ready to progress and take on a new challenge by stepping out of your comfort zone.

We cannot guarantee your coach will be an expert in your particular field, however, we will match you based on your career goals which you enter in the app. Our coaches are people who are invested in your success and stem from various backgrounds and industries such as finance, law, tech, business and more. If you feel that a different coach would be better suited for you, please email team@helloprosper.com or chat with us on our website, or in your Prosper app (head over to your profile and select ‘Chat with us’).

Prosper coaches complete a three-week training program developed and delivered by ICF certified coaches and career development professionals before meeting Prosper members. In addition, our coaches are either certified by a recognized coaching body or are on their way to achieving this certification, with significant experience already under their belt. Prosper invests in its coaches through on-going training, coaching supervision and support to give our members the best possible coaching experience. We encourage Prosper members to give us feedback on their experience to help us maintain the highest standards for coaching performance.

No, at this time, all coaching sessions happen through the Prosper app via video call using a mobile device and an internet connection. This way you get access to world-class coaches, anytime, anywhere.

Yes, you can. When you start the session with your coach, you can choose to turn the video on or off, depending on your preference. The coach will always be on video, ready to make a face-to-face connection, if you're comfortable with that.

Yes! Online coaching can help you achieve your goals faster with guidance and accountability. Prosper was designed to be an accessible coaching solution, that’s accessible anytime, anywhere through a mobile device and an internet connection. You can participate in a coaching session on your break at work, or from the comfort of your own home—we make it easy. Online coaching is also cost-effective, at an affordable rate of $45 USD per session and with the click of a button, you have access to top career coaches across North America who are here to help you master the job search, work relationships, leadership and more.

At Prosper, we make sure your privacy is our priority. Everything you share with your coach is kept confidential. All of our communication between our software and servers is encrypted. The Prosper app requires you to enter a phone number and code to allow you extra security. Your account and contact information are stored securely on Prosper’s servers and are never shared with Coaches or other third-parties.

Book a 30-minute coaching session anytime you need it, for $45 USD per session. In a single coaching session via video call, you’ll gain clarity and a game plan to work through what’s on your mind. Schedule additional sessions as needed - no monthly membership required. Still not sure? You can book a free 15-min Intro Session to see if coaching is right for you.

Prosper is committed to offering the best possible experience for our members. If you are ever dissatisfied with your coach experience, you can request a new coach through your account settings. Refunds are not provided to members for coaching sessions that have already been used. If you would like a refund for any unused sessions with your coach, please contact team@helloprosper.com so we can help reimburse you.

If you’d like to cancel or delete your account, please e-mail team@helloprosper.com or chat with us on our website, or in your Prosper app (head over to your profile and select ‘Chat with us’).